Module 4: Interactions and Etiquette

Interactions

As most aren't accustomed to interacting with neurodivergent people, there are things to consider in communicating with them that the average person may not be aware of. Below are some key tips and guidelines to ensure effective communication between each other:

Treat them as you would any other person

When interacting with neurodivergent individuals, avoid overthinking and just be yourself. Do not try to patronize them or treat them like children. Treat a person with a disability with the same respect, consideration, and dignity that you expect for yourself and from other people.

Ask if you are unsure, do not assume

When you are unsure, ask before acting on anything. This includes the use of labels, terminologies, and assistance. Some may prefer one term over the other or may feel less comfortable using certain terminology about their disability. Some would prefer to complete tasks on their own versus being assisted. If offering help, respect their right to accept or reject your help if they do not want it.

Refrain referring to their disability unless necessary

Avoid asking intrusive questions about someone's disability. Remember that they do not owe anyone to open up about their disability and have a right to their privacy. If you have to ask, always show respect and be sensitive to how comfortable they are about the topic. Preferably, allow them to open up about it on their own terms as you form a better relationship with them.

Further Guidelines

Consider these practices as well to better guide your interactions:

Talk directly and listen intently to the person with a disability to show respect. This shows that you see them as another person who brings valuable skills to the company.

Be patient in communicating by carefully explaining your ideas or instructions.

Give instructions or ask a question when you are sure they are paying attention.

Reassure them that they can interrupt you if they do not understand something you said. If necessary, repeat your ideas or instructions.

Speak in clear, concise, and simple language. Refrain from using jargon, acronyms, or overly technical terms.

Use less non-verbal communication (e.g. eye contact, facial expressions, etc.) when the person is uncomfortable or anxious.

Avoid using irony, sarcasm, and other figurative languages. If you do, explain what you said and what you mean to say as well.

Allow some time for people to process your words. Do not rush their response.

Encourage feedback by asking the person with a disability if they have questions about anything related to their work, the company, and the people around them.